SHIPPING & RETURNS

SHIPPING POLICY

After verifying your payment, processing and shipping your order, it takes 1-2 business days. This does not include weekends or holidays. Purchases made after 2 pm EST will not be shipped out until the next business day. If the order is placed after 2 pm EST on a Friday, it will likely be shipped out the following Monday. Please refer to the chart below for rates/times.

Unfortunately, we do not ship to PO boxes due to address verification issues.

After ordering, banks in the US might charge a small international transaction fee due to our account being in the EU.

 

USA shipping rates 

Standard shipping $4.99

Delivers in 3-5 business days.


RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

Returns

All returns must be postmarked within ten (10) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a return merchandise authorization

(RMA) number. After receiving an RMA number, place the item securely in its original packaging and mail your return to the following address:

 

Knots12 Holding PLC

1113 York Ave, Apt 32c

New York, NY 10065

USA

 

Please note that you will be responsible for all return shipping charges. 

We strongly recommend that you use a trackable method to mail your return.


REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

 

EXCEPTIONS

For defective or damaged products, don’t hesitate to contact us at the contact details below to arrange a refund or exchange.

Please note – make sure you return goods in the original box and in the same condition as sold.

 

QUESTIONS

If you have any questions concerning our return policy, please get in touch with us at [email protected].

 
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